The following are answers to software questions frequently asked by customers.
Where do I enter the name/serial into the software? After installing the software and purchasing you will receive a unique name/serial combination. You must enter this name/serial into the software by opening the product and clicking the link 'Click to enter serial number'.
Why does the software attempt to access the internet? Due to software piracy we included the feature to connect and detect illegal usage of the software. Please note no personal information is transmitted over the internet. Only the serial number, order number and IP address are transmitted over the internet to verify the validity of the license.
How do I download an update to the software? Simply go to our Downloads section and download the latest version. You do not need to uninstall the older version; downloading and installing the new version will overwrite the previous copy. The name/serial license will also transfer over without any interaction on your part.
I cannot access the software any longer, it gives me a 'product has expired' message? Our products may time-out after a specific period of time. This is a notification that the copy of the software you have is old and an update is available to download. Please note that all updates/upgrades of our products are free of charge so downloading an update is painless and does not cost you any extra license fees.
Can I use the same serial number on more than one computer? If you have purchased a license for more than one computer yes you may use the same serial on more than one machine. However you may only use that serial on the number of machines for which you have purchased a license for. A license must be purchased for each computer/machine you wish to use the software on. If we detect the software being used on multiple machines without the proper license, the license to the software will terminate and your serial number will no longer function.
I lost the name/serial for the software, how do I retrieve it? Fill out the form here to retrieve your name/serial for the software. If you no longer have access to the e-mail address you purchased with you will need to contact us. Please include your full name, phone number, and order number (if available) to expedite the manual retrieval of your name/serial.
